Week 2: When an (Insured) iPhone is stolen

Previous post was about the misfortune of getting a brand new iPhone 6 stolen (see here). Today I would like to share an update on the story.

The iPhone is on the AT&T network and we are paying insurance on all devices. We do that to make sure we are protected from all sort of unexpected things. Feels safer and through the years we probably paid already for several phones. But that is ok because in the d-day it will save us.

We started the process of invoking the insurance and making a claim for the first time ever.

The process started ok. There were few questionaries, then a form that i had to print than sign than scan and send back to them. The actual insurance claims is handled not by AT&T but by another entity that i would guess is the real insurer. At the end we got a confirmation email stating that in 1-2 business days it will be reviewed. It also stated that the deductible is $200. Which is somewhat higher than I expected but since the device is over $700 i guess that so far that is not too bad.

After a single business day (instead of the 1-2 business days) we got another email confirmation that the claim was reviewed and is ok. We thought that it was cool! And that we are almost there!

But than we got yet another email saying the device is out of stock for them (while i can still buy it at the Apple store next to my house) and that they will inform us once they get it. And since that communication nothing. A week goes by and we are still without a phone. Well, that is less fun.  In today’s reality, living without the mobile device (also known as phone) is really impactful. The mobile device  is really a critical part of normal life and we are without it for two weeks now…

We are now in communication trying to understand what is the reason for the holdup. I will share more updates when we hear back.

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Author: dave

Consider myself kid in soul and naive by choice. I am interested in people, technology and business and thrive when they all work together. My favorite quote and motto is that “You can fool some people some times but you cant fool all the people all the time” ― Bob Marley

3 thoughts on “Week 2: When an (Insured) iPhone is stolen”

  1. When “insurance” promises to “replace your phone,” that is exactly what will happen: no cash payment, no rebate, no coupon, just a phone like the one you no longer have. If this happened a year from now, you would get an ‘old’ (new, not used) phone.

    It isn’t really insurance (if you read the fine print) it is a “replacement guarantee” by an unrelated business and not really worth the payment, as you have discovered.

    1. I agree with all your points. I’ve learned my lesson and already cancelled my “Mobile Insurance Premium” as well as “Mobile Protection Pack – Enhanced Support and Mobile Locate”. Looking back at my bill i used to have two line items with a total of $10 per month. No more…See my last post on this topic.

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